Refund policy
Last Updated: August 23, 2026
At MHS Explore, we want you to have a positive shopping experience. If there is an issue with your order, please contact us, and we will do our best to provide an appropriate solution.
1. Return & Refund Period
Return or refund requests must be submitted within 30 days of receiving your order.
Requests submitted after this period may not be eligible for a return, replacement, or refund.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or missing parts, please contact us within 30 days of delivery.
Please provide your order number and clear photos or videos showing the issue. We may request additional information if necessary.
After reviewing your request, we may provide a refund, replacement, or another appropriate resolution.
For eligible cases involving damaged, defective, or incorrect products, you may not be required to return the item.
3. Lost or Undelivered Orders
If your order has not arrived within the applicable delivery period, please contact us with your order details.
We will review the tracking information and investigate the shipment. Depending on the circumstances, an eligible order may qualify for a refund or replacement.
If tracking confirms that the package was delivered, additional information or proof may be required before a refund or replacement can be approved.
4. Returns
Please contact us before returning any product. Do not send a product to any address without receiving return instructions from us.
If a return is approved, we will provide the appropriate return instructions.
Products returned without prior authorization may not be accepted or eligible for a refund.
5. Return Shipping Costs
If a return is required because of a customer preference, incorrect product selection, or another reason not caused by MHS Explore, the customer may be responsible for the return shipping costs.
If the return is due to a damaged, defective, incorrect, or missing product, we will review the issue and determine the appropriate resolution. In eligible cases, you will not be responsible for the return shipping costs.
Return shipping costs are generally non-refundable unless otherwise determined by us.
6. Non-Eligible Returns
A return or refund may not be available if:
· You simply changed your mind or no longer want the product.
· You ordered the wrong product, size, color, or variation.
· An incorrect or incomplete shipping address was provided.
· The package was refused or not collected by the recipient.
· The product was damaged through misuse, modification, or improper use.
· The request was submitted after the applicable 30-day period.
· The claim does not meet our return requirements.
7. Refunds
Once your refund is approved, the eligible amount will be refunded to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
For more information about payments and refunds, please review our Payment Policy.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
MHS Explore
Email: mhsexplore@gmail.com
MHS Explore — Innovative Solutions for Modern Living.