Shipping policy

Last Updated: August 23, 2026

At MHS Explore, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Processing times may vary depending on product availability, order volume, holidays, or other circumstances.

You will receive a confirmation email after your order has been successfully placed.

2. Shipping & Delivery

After processing, your order will be shipped to the address provided at checkout.

Estimated delivery times may vary depending on the destination, shipping method, product, and carrier.

Estimated delivery time: 4–10 business days.

Please note that delivery times are estimates and are not guaranteed. Some orders may take longer due to customs processing, carrier delays, weather, holidays, or other circumstances beyond our control.

3. Order Tracking

Once your order has been shipped, a tracking number may be provided by email.

Tracking information may take several days to become available or update after shipment.

If tracking information shows that your package has been delivered, but you have not received it, please contact us as soon as possible so we can investigate.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned.

If an order has already been shipped, we may not be able to change the delivery address.

Additional shipping costs may apply if a package needs to be reshipped due to an incorrect address provided by the customer.

5. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

MHS Explore does not control customs authorities, their processing times, or the amount of applicable duties or taxes.

6. Delayed, Lost, or Undelivered Orders

If your order is significantly delayed or appears to be lost, please contact us with your order number.

We will review the tracking information and investigate the shipment.

If an order is confirmed as lost or otherwise qualifies for a refund or replacement under our Return & Refund Policy, we will provide an appropriate resolution.

7. Shipping Restrictions

We may be unable to ship certain products to certain locations due to carrier restrictions, customs regulations, or other applicable requirements.

If we are unable to fulfill an order for your destination, we will contact you and provide an appropriate resolution.

8. Contact Us

If you have any questions about shipping or your order, please contact us:

MHS Explore
Email: mhsexplore@gmail.com

MHS Explore — Innovative Solutions for Modern Living.